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Charisma Mangahas, known on TikTok as @asymptomatic, posted a video after she was denied Disability Access Service (DAS) at Disneyland Resort. In the video, she presented a solution that allows disabled guests to receive discounted Lightning Lane service if they are denied DAS.

Reduced service for guests with non-disabled access

Reading signs "Disneyland" with small flags on top, against a bright blue sky. In the foreground are palm leaves and part of a red and white monorail, reminding guests of the summer ticket discounts available.Reading signs "Disneyland" with small flags on top, against a bright blue sky. In the foreground are palm leaves and part of a red and white monorail, reminding guests of the summer ticket discounts available.

Charisma Mangahas suffers from Guillain-Barré syndrome and her condition requires her to use a wheelchair and a ventilator to breathe. But despite these medical devices being necessary for her daily life, she was told that only “severely disabled or mentally challenged” guests were entitled to DAS before she was denied service at the Disneyland Resort.

Instead of DAS, Charisma was offered the opportunity to rejoin the line at a later time. Disney has communicated this to other guests since the DAS changes went into effect. With this option, the members of Charisma’s group waited in line for the attraction and she met up with them when it was time to ride.

TikTok user suggests paid alternative for guests denied disabled accessTikTok user suggests paid alternative for guests denied disabled access

Rather than be separated from her group, Charisma, who has a Magic Key, expresses her desire to purchase Genie+. However, due to the cost of Genie+, Charisma estimates that if she went to the Disneyland Resort with a group once a week, it would cost her $400 a month. And that’s on top of all her medical bills.

As a solution to this problem, Charisma suggests that Disney introduce a discounted Lightning Lane service that would make it easier for guests with disabilities to afford Disney and use as many attractions as possible. While disabled guests would still have to pay a fee for this, it would still be cheaper than paying for Genie+ every time they visit the park. She even suggests adding this one-time fee to the price of Magic Key, just like Disney PhotoPass can be purchased as an add-on.

Watch Charisma’s full TikTok video below.

The controversial changes to Disney’s Disability Access Service went into effect at Walt Disney World on May 20, 2024, and at Disneyland Resort on June 18, 2024. Since then, a petition started by DAS Defenders has collected over 22,000 signatures.

What do you think about Charisma’s proposal to offer a discounted Lightning Lane service to guests with disabilities?

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Phil Wood




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